What is agentic AI in financial services?

Agentic AI refers to AI systems that can autonomously perform multi-step tasks like compliance checking, document processing, and client follow-ups. Unlike chatbots that only answer questions, agentic AI takes action within defined guardrails — always with human oversight.

How many AI agents does Tchat N Sign offer?

Tchat N Sign currently has 8 AI agents in production, covering tasks such as compliance verification, document analysis, client communication drafting, appointment scheduling, KYC processing, and regulatory archiving.

Is my client data used to train AI models?

No. All AI processing happens within our SOC 2 Type II certified infrastructure hosted on Microsoft Azure Canada (Toronto and Quebec). Client data is never shared with third-party AI providers or used for model training.

Can the AI agents make decisions without human approval?

No automated decision with legal effects is made without human intervention. AI agents assist advisors by preparing documents, flagging compliance issues, and drafting communications — but the advisor always approves before any action is taken.

How does agentic AI reduce processing time?

By automating repetitive tasks like KYC verification (reduced from 45 minutes to 15 minutes), document preparation, and compliance checks, our AI agents reduce overall file processing time by 60-80%, allowing advisors to focus on client relationships.

AGENTIC AI

Agentic AI & Compliant Communications

Tchat N Sign is a modular compliant communications platform, powered by agentic AI, designed for financial advisors and their distribution networks.

Book a demo Explore modules

4Integrated modules

100%Canadian data

8AI agents in beta

AATLCertified signatures

Agentic Transaction Center

Agentic AI

6 orchestrated steps · 3 active transactions

Contact & KYC

Auto identity verification

Collab

Doc collection

Pre-filled forms

E-Signature

Built-in AATL signing

Post-signature

Auto send & archive

AI Notetaker

Meeting summary + minutes

Client

Client portal

Secure 360° view

KYC completed — Tremblay, J. verified ✓

Differentiator

Tchat N Sign is NOT a CRM

It's an intelligent communications connector

Tchat N Sign syncs with your existing tools — CRM, back-office, management systems — to structure, trace, and secure every interaction between advisor, client, and distributor. No migration required.

Equisoft

In production

Back-office sync

Office 365

In production

Email & calendar

SharePoint

In production

Document archiving

Salesforce

Custom

Connected CRM

CGI Wealth360

Custom

Wealth management

Laylah

Coming soon

Available in June

Maximizer

Custom

CRM

Act!

Custom

CRM

Pipedrive

Custom

CRM

Ecosystem

4 modules, one platform

Each module works independently and connects to others to create a complete compliant communications ecosystem.

Communications

In production

Compliant omnichannel — video, chat, email, VoIP telephony, SMS — with full traceability and end-to-end encryption.

HD Video conferencingLive chatVoIP TelephonySMS/MMS messaging

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Agentic AI

Beta

8 specialized AI agents that automate repetitive tasks — note-taking, classification, pre-filling, KYC/OCR — while keeping the advisor in control.

Smart notetakerAuto-classificationAI-guided collectionKYC & OCR

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AATL Signature

In production

AATL-certified digital signatures with RSA 4096-bit encryption, RFC 3161 timestamps, and long-term validation recognized by Adobe.

RSA 4096-bitRFC 3161 timestampsAdobe verificationAuto-archiving

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Operations

In production

Structured post-signature operations management — complete lifecycle, secure messaging, automatic audit trail.

Complete lifecycleStructured messagingAuto audit trailMulti-party

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Client ↔ Advisor

From first contact to signature, TnS gives advisors a unified, compliant and intelligent channel to communicate with clients — and concrete tools to eliminate manual tasks.

Contact

Client connects via video, chat, email, or phone. Every channel is traced.

Collection

Documents, identity, and information gathered in a secure, structured space.

Signature

AATL-certified signature with RSA 4096-bit encryption and RFC 3161 timestamps.

Post-signature

Automatic archiving, audit trail, and ongoing operations tracking.

AI Enrichment

AI agents enrich every step of the journey — without replacing the advisor.

Bêta

24/7 Client portal

Clients access their file, ask questions, and send documents anytime.

Bêta

Smart notetaker

AI automatically transcribes and summarizes every video or phone call.

Bêta

Guided collection

AI pre-filled forms and assisted document collection.

Bêta

KYC & OCR

Automated optical recognition and identity validation.

Advisor ↔ Back-office

Once the signature is completed, the case enters the Operations Module — a structured ticket system that replaces non-compliant email inboxes and gives total visibility on every transaction.

Before TnS

Untraceable emails between advisor and back-office
Documents sent via unencrypted email
No visibility on processing status
Unpredictable processing delays
Compliance risk at every step

With TnS — Operations Module

Structured channel with secure messaging
End-to-end encrypted file transfers
Real-time status for all parties
Configurable SLAs and priorities
Automatic audit trail at every resolution

Operation lifecycle

A defined workflow. Real-time status.

Draft

Advisor prepares, invisible to distributor

Waiting

Submitted, waiting for an agent to pick up

In Progress

Agent assigned, case in processing

Paused

Reason + automatic reminder

Resolved

Auto-generated audit PDF

Completed

Archived, accessible for reference

app.tchatnsign.com/operations

ContactsConversationsSignaturesOperations

Waiting In progress Paused ProcessedASSIGNED TO ▾ TAGS ▾ PRIORITY ▾

Status	Title	Team	Assigned to	Tags	Last activity
Waiting	RRSP Transfer — J. Tremblay	Firm — Montreal	Unassigned	REERT2033	Today, 2:22 PM
In progress	TFSA Contribution — M. Lavoie	Firm — Quebec	Sophie B.	CELI	Today, 11:38 AM
Paused 2h	Life Insurance — P. Roy	Firm — Sherbrooke	Marc D.	Urgent	Yesterday, 3:14 PM
Processed	Fund Redemption — S. Bergeron	Firm — Laval	Sophie B.	Fundserv	Feb 17, 2:39 PM

Operation detail view

Structured chat + Files + Built-in PDF editor

RRSP Transfer — J. Tremblay · In progress

RRSP Transfer — J. TremblayIn progressAssigned to: Sophie B.

Here are the documents for Mr. Tremblay's RRSP transfer. Signed T2033 form + statement.

formulaire_T2033_signe.pdf added

Sophie B. assigned to this operation

Received. I'll validate the T2033 and transfer to the insurer. Result within 48h.

Sophie B. edited the PDF — added APPROVED stamp

Write a message...

Files (2)

formulaire_T2033_signe.pdf

164 Ko · AATL Signed · MODIFIED

Audit-piste.pdf

65 Ko · Auto-generated

Generated documents

audit-tremblay-reer.pdf

Complete audit trail

PDF EDITOR

Annotate directly

Key features

Structured messaging

Messages, private internal notes, secure file transfers

Automatic audit PDF

Every resolution generates a complete PDF: messages, files, timestamps

Built-in PDF editor

Annotate, stamp and edit directly in the case

Multi-party

Advisors, distributors and clients with distinct roles

Splitting

Split a complex case into independent sub-operations

Back-office sync

Connects to any distributor back-office — zero migration

Architecture

A real colleague, not a tool

AI Employee

A team member that shows up, learns, and does the work

Luge is not a tool you invoke. It's a colleague that joins your team, gets access to your systems, learns your processes, and works autonomously. It has a role, skills, memory — and it doesn't stop until the job is done.

Not a chatbotNot a prompt wrapperNot an assistant waiting for instructionsNot a tool that starts from zero every time

Autonomy

Give it a goal, it figures out the steps. It reads, analyzes, executes, creates tickets, delegates to specialized agents, and escalates to a human when needed. You review the result, not every intermediate step.

Skills & Tools

Each agent acquires skills — knowledge packages with executable scripts. It connects to your systems via MCP, uses your tools the way an employee would, and activates new skills on demand when the task requires it.

Memory & Learning

After every task, it extracts lessons — errors resolved, patterns discovered, conventions learned. This memory persists and gets injected into future tasks. An agent that improves over time, without retraining.

Ready to structure your communications?

Join distribution networks moving from reactive compliance to built-in compliance.

Book a demo

Frequently Asked Questions

Learn more about how agentic AI works within Tchat N Sign.

Tchat N Sign is NOT a CRM

It's an intelligent communications connector

Equisoft

In production

Back-office sync

Office 365

In production

Email & calendar

SharePoint

In production

Document archiving

Salesforce

Custom

Connected CRM

CGI Wealth360

Custom

Wealth management

Laylah

Coming soon

Available in June

Maximizer

Custom

CRM

Act!

Custom

CRM

Pipedrive

Custom

CRM

Status

Title

Team

Assigned to