Insurance Operations
Accelerate Your Insurance Operations
For service providers, TPAs, and operations teams — streamline every step from order intake to carrier delivery with AI-powered automation.
-70%Processing Time
24/7AI Interviews
SOC 2Type II Certified
E-Signature & Compliant Delivery
Smart Professional Portal
AI Interview Agent
Secure Team Communications
Verified RCS Messaging
Stream Details
Deep Dive Into Each Stream
A
E-Signature & Delivery
Stream A — Compliant Document Workflow
Eliminate paper-based workflows. Documents are signed electronically with AATL certification, automatically faxed to the carrier in the required format, and archived for compliance.
AATL-certified signatures with handwritten-style rendering
Automatic fax delivery to carriers post-signature
PAdES + CAdES format with RFC 3161 timestamps
7-year compliant archiving with full audit trail
Support for APS, SAAQ, insurance forms, consent forms
<30s
Signature Time
100%
Auto-Delivery
AATLOneSpanAuto-FaxPAdES
B
Smart Portal
Stream B — Professional Data Collection
A secure portal for physicians and professionals to submit medical evidence, reports, and forms. Simplified access (QR code, secure link, SSO), intelligent form validation, and flexible submission options.
Simplified authentication — QR code, secure link, or SSO
Intelligent form pre-fill and validation
Multi-format submission (upload, scan, type)
AI-powered data extraction and verification
Real-time status tracking for all parties
+40%
Completion Rate
-50%
Processing Time
QR CodeAI ValidationMulti-FormatReal-Time
C
AI Interview Agent
Stream C — Automated Telephone Interviews
An AI-powered telephone agent that conducts insurance interviews 24/7 in multiple languages. Domain expertise in medical and insurance terminology, unlimited concurrent capacity.
24/7 availability — no scheduling needed
Multilingual (English, French, + configurable)
Medical and insurance domain expertise
Structured data extraction from conversations
Seamless handoff to human agents when needed
24/7
Availability
∞
Concurrent Capacity
AI AgentMultilingualMedical NLU24/7
D
Team Communications
Stream D — Secure Internal Coordination
Bidirectional sync with the software already in place at your organization. Internal team chat, case assignment, real-time tracking — all within compliance boundaries.
Bidirectional sync with your existing software
Internal team chat with case context
Automated case routing and assignment
Real-time dashboards and SLA monitoring
Full audit trail for all communications
2-way
System Sync
Real-Time
Tracking
AgnosticBi-SyncAPISLA
E
Verified RCS Messaging
Stream E — Next-Gen Client Engagement
Replace SMS with verified brand messaging. Action buttons, read receipts, and rich media — all with carrier-verified sender identity for higher trust and engagement.
Carrier-verified brand identity
Rich media, action buttons, carousels
Read receipts and delivery confirmation
Fallback to SMS for non-RCS devices
Higher open rates vs traditional SMS
3x
Engagement vs SMS
✓
Verified Sender
RCSVerifiedRich MediaFallback SMS
Integration
Connects to Your Existing Stack
TnS doesn't replace your systems — it connects to them. Bidirectional sync ensures data flows seamlessly between TnS and your operational tools.
Your current systems (bidirectional sync)
SharePoint & OneDrive
Underwriting platforms
Claims management systems
Custom proprietary back-office
Any REST/SOAP API endpoint
No matter what software your team uses today, TnS plugs right in. We build the custom connector for your stack. No migration, no disruption.
Security & Compliance
View Security Page International Certifications
Ready to Accelerate Your Operations?
Discover how TnS can transform your insurance operations with AI-powered automation and seamless integration.